FAQ's

FAQ's (Frequently Asked Questions) - Financial Support

1)  I have no insurance and cannot afford to pay my bill(s), what can I do?
 
Answer:  GBMC offers several programs to assist patients who are experiencing difficulty paying their hospital bills.  GBMC's Patient Financial Services Department is available to assist patients that do not carry medical insurance or face significant co-pay and/or deductible charges that may be challenging to manage, due to personal hardship or financial distress.  Please call (443) 849-2450 and press 1.

2)  I have insurance but I am unable to pay my deductibles, co-payments or co-insurance amounts.  What can I do?

Answer:  GBMC offers several programs to assist patients who are experiencing difficulty paying their hospital bills.  GBMC's Patient Financial Services Department is available to assist patients that do not carry medical insurance or face significant co-pay and/or deductible charges that may be challenging to manage, due to personal hardship or financial distress.  Please call (443) 849-2450 and press 1.

3)  Where can I obtain information about GBMC's Financial Assistance Program?

Answer: You can click here to print an application and a brochure or you may obtain an application/brochure from any of GBMC's registration areas, GBMC owned physician offices, or by calling (443) 849-2450, press 1.

4)  How can I find out if I qualify for Medical Assistance or other government funded programs?

Answer:  Please call one of our representatives at (443) 849-2450, press 1.  We can screen you to see if you may meet eligibility requirements for one of the government funded programs.  If you appear to meet one or more of the eligibility requirements, we can assist you with the application process. 

5)  I would rather make monthly payments.  Can I set up a payment plan?  Will I have to pay interest or finance charges?

Answer:  Please call one of our representatives at (443) 849-4451, press 1. You will receive an invoice each month for the agreed upon monthly payment amount.  We do not charge interest or finance charges under agreed upon payment terms.

6)  What if I opt for a payment plan and then I run into financial difficulties?
 
Answer:  If at anytime your financial situation changes, contact us and we can establish new payment terms or we can send you an application for Financial Assistance to see if we can help you with the remaining balance(s).

7)  I have questions about the charges on my bill.  Who can answer my questions?
 
Answer:  One of our representatives will be happy to assist you with your question(s).  If your question(s) require review by a clinical staff member, our representative will forward your question(s) to the appropriate clinical person for review.  Your account(s) will be placed on hold until we get back to you with answers to your question(s).

8)  I believe my insurance carrier should have paid more of my bill(s).  Can I place my account on hold while I am appealing my insurance carrier's decision?

Answer:  Please call one of our representatives at (443) 849-2450, press 1, and let the representative know why you are appealing your insurance decision and an expected response time.  We will be happy to note your account(s) to allow you time to get a response from your insurance carrier.

9)  Why am I receiving multiple bills from different providers after my visit to GBMC?

Answer:  Please be aware that each time you receive services from the hospital you may receive bills from any of the professional service providers involved in your care. Please refer to the back of your GBMC invoice for a list of professional service providers.

10)  What is the $25 Patient Convenience Charge on my inpatient bill?

Answer: The $25 charge is for the use of the television and telephone during your inpatient hospital stay.

11)  What method of payments does GBMC accept?

Answer:  GBMC accepts cash, personal checks, traveler's checks, money orders and the following credit cards (Mastercard, Discover, Visa and American Express).

12) I need to receive medical treatment and I do not have a physician. Can you help me?

Answer:  Please call GBMC's Physician Referral Line at (443) 849-GBMC (4262) to obtain a physician name and telephone number.  Once you have contacted a physician who is able to provide the needed service(s), call us and we can screen you for financial assistance or payment options.

13)  Can I pay my hospital bill(s) on line?

Answer:  Please check the GBMC homepage in the very near future we will have a link to enable you to pay on line.

Greater Baltimore Medical Center | 6701 North Charles Street | Baltimore, MD 21204 | (443) 849-2000 | TTY (800) 735-2258
© 2014  GBMC. This website is for informational purposes only and not intended as medical advice or a substitute for a consultation with a professional healthcare provider.