Welcome to myPatients, GBMC’s secure physician portal, also known as eHX.
myPatients provides a valuable resource for members of the GBMC Medical Staff. It not only can help you connect with other members of the GBMC community, but it combines information sources, previously available in separate programs, into one convenient location. By pulling together patient medical data from both eClinicalWorks and Meditech, myPatients puts more information right at your fingertips, helping you make more informed patient decisions.
To access myPatients, simply click here:
Please familiarize yourself with some of the features that myPatients has to offer by viewing the following instructional video. If you have any questions, please contact the GBMC Help Desk at 443-849-3725 or send an email to firstname.lastname@example.org.
FREQUENTLY ASKED QUESTIONS
How do I log on to the myPatients physician portal?
If you are a GBMA physician, enter your eClinicalWorks (eCW) username and password. If you have never accessed myPatients (eHx) through eCW, use the temporary password, Password1.
If you are a non-GBMA physician, enter your dictation number and the temporary password, Password1.
After your first login, you will be prompted to change your password. For maximum security, your new password should be a combination of letters and numbers with at least one uppercase letter, one lowercase letter and one number. Please note that special characters cannot be used in the creation of passwords.
Who should I contact if I cannot log on or if I have questions?
Please call GBMC's Help Desk at 443-849-3725 or send an email email@example.com. The Help Desk will generate a ticket and a myPatients specialist will contact you to provide assistance.
Which Internet browser should I use to access myPatients?
The myPatients physician portal is best accessed through Internet Explorer 8 or 9. If you have issues with either of these browsers, try enabling the “Compatibility View” feature, accessible through the Internet Explorer Tools menu. Internet Explorer 10, Google Chrome and Mozilla Firefox are not compatible with the portal at this time.
Why can I sometimes access radiology images through the PACS link and sometimes I can't?
You can only access PACS if you are logged into the GBMC network via Citrix.
When I click on the "Referrals" tab at the top of the screen, it does not show any information? Why?
The Referrals tab is not an active or functional feature within the physician portal.
Why is my patient's name not showing up in my search results?
The patient might have opted out of sharing their personal health information on the myPatients physician portal. Feel free to educate your patients on the usefulness of the portal, as they can always choose to participate in the future.