Offering extended services to patients who frequently come to the Emergency Room (ER) for medical care.Our primary goals are to remove the barriers that stop people from receiving the healthcare they need and to transition them to a patient-centered medical home near their home or workplace. Our team strives to create relationships with our patients that will follow them through their journey towards better health.
Frequently Asked Questions
If you’ve found yourself in the ER often, GBMC Health Partners — Complex Care can help keep you out of the hospital. We’re here to help you identify and address challenges you may be facing that are stopping you from maintaining good health.
The ER isn’t always the best place to go when you need healthcare, and we encourage you to call us first! While you should always call 911 in a true medical emergency, the ER is focused on short-term care. When you have an ongoing or complicated illness (diabetes, high cholesterol, and obesity are some examples), it’s much better to get your care from a practice like ours that provides you with a consistent team. We want to help you take control of your health and eliminate things that might keep you from getting care, so you can stay healthy in the long term.
What's different about the GBMC Health Partners – Complex Care?
GBMC Health Partners — Complex Care’s multidisciplinary team works to help patients maintain their health and avoid hospital visits. We offer longer appointments to give you as much time with your physician as you need. We can help coordinate appointments with other specialists so that as much of your care as possible can be given at the same time. GBMC Health Partners — Complex Care also connects patients with resources that might be helpful to them outside the hospital.
What can GBMC Health Partners – Complex Care do for you?
We will do everything we can to make sure you get the care that you need. We offer a variety of resources that can help you with:
- Arranging transportation
- Understanding insurance coverage
- Covering the cost of prescription drugs
- Keeping track of medications
- Scheduling any testing you need
- Connecting you with specialists
- Setting and achieving goals
- Finding community resources
- Coping with stress
- Providing behavioral and mental health services
- Addressing any other issues that make it difficult for you to receive the medical care you need
You have access to your doctor 24 hours per day, seven days per week. If you have any questions about your care, call the office at 443-849-4360 and a receptionist will answer the phone — you will never be routed to a machine. If he or she is unable to answer your question, you will be connected to your doctor directly. Our physicians are always on-call for our patients.
If an appointment is needed, one will be scheduled as soon as possible. We are open Monday through Friday from 8:30 a.m. to 5:00 p.m. You can also contact your doctor through our patient portal, MyChart, which you can sign up for at your first appointment. Through this portal, you can send messages to your doctor, request appointments, view test results, and more.
Who will be caring for you?
GBMC Health Partners — Complex Care offers a consistent and comprehensive team to work through whatever health issues you’re experiencing. You can work with as many or as few of them as you need. We have the following people available to care for you:
- Social Worker
- Home Health Coach
- Doctor of Pharmacy
- Behavioral Health and Substance Use Consultants
Patients can schedule appointments as often as they feel they need to, for as long as they need to. This can be as frequently as once per week.
How do you get there?
Once you have entered GBMC’s property, follow the signs to the Rose Parking Lot to park your car.
Enter the Main Lobby of the Hospital and turn right to take elevator A to the 4th floor.
Once you have reached the 4th floor, turn left and follow the signs to suite 4105.