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Gifts in Action – Lean Daily Management

September 5, 2016
"To every patient, every time, we will provide the care we would want for our own loved ones." It’s GBMC’s vision, but how do we put it into practice?

If you really want to know, ask donors, Sana and Andy Brooks, who have personally experienced walking side-by-side with GBMC's leadership team as part of our LEAN daily management technique to continuously strive for improved operational performance.

"We have repeatedly talked about how happy we were to have this experience," Sana Brooks said.

Every morning at 9 a.m. sharp, a cluster of white-coated doctors and suited administrators make the rounds at GBMC, stopping to hear daily reports from anesthesiologists, surgeons, nurses, clinical staff, food service and facilities personnel, all eager to be part of the change. These leaders track metrics that fall under our quadruple aim – better health, better care, least waste and more joy – and then empower staff in each unit to identify problems and devise creative solutions.

The system fosters open communication with the senior leadership team, giving employees an opportunity to share challenges and potential solutions. In the area of patient safety, the metrics we monitor to protect our patients from harm are discussed and analyzed time and again.

Each unit is responsible for making sure patients are safe by putting proven practices in place that apply to their work from the Medical Intensive Care Unit to the Operating Room and beyond. The remarkable, untiring work at the bedside and beyond in improving patient safety and redesigning systems to improve care is evident.

According to Sana and Andy Brooks who established an endowment to benefit GBMC’s patient safety program, "it is clear patient safety is a priority and not just talk."

If you want to see your Gift in Action, contact GBMC Philanthropy at 443-849-2773 and join our senior leadership team for GBMC’s Lean Daily Management walk.
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