Coronavirus COVID-19: Visitor Policy, Donations, Articles & More...

Virtual Visits with Patients

While in-person visits due to the COVID-19 pandemic are strictly limited, GBMC recognizes the tremendous benefit and desire to both see and hear loved ones during these difficult times. We are proud to offer Virtual Visits with Patients, including audio and video streaming for inpatients and their families.

Call Us

7 Days a week

(443) 849-3725
12:00 PM — 8:00 PM

For Family Members at Home

Call GBMC’s Virtual Visits with Patients Hotline at 443-849-3725 (select option 1) two hours before the desired visit time. Or, you may email virtualvisitor@gbmc.org four hours before the desired visit time.
  1. Provide your name, the patient’s name, your phone number, and your preferred visit time.
  2. A Virtual Visit Counselor will call you back to either confirm the appointment or offer you a different time.
  3. Once your time is confirmed, the Virtual Visit Counselor will send you an appointment, verify you received it, and assist you with installing a needed video application. GBMC supports the use of Microsoft Teams, Skype, Cisco Webex, FaceTime, and Zoom.
    PLEASE NOTE: The Virtual Visit Counselor will assess your situation and schedule your appointment using the appropriate video application.
  4. 15 minutes before your scheduled visit, the Virtual Visit Counselor will ensure you can connect and will ensure that a GBMC Virtual Visit tablet is connected. The Counselor will walk the tablet to the patient to begin the visit.

GBMC supports Virtual Visits up to 30 minutes per session. Multiple Virtual Visits may be scheduled for each patient weekly.

For Family Members Onsite at GBMC

Call GBMC’s Virtual Visits with Patients Hotline at 443-849-3725 (select option 1), 30 minutes before the desired visit time.
  1. Provide your name, the patient’s name, and your preferred visit time.
  2. A Virtual Visit Counselor will meet you onsite to begin the Virtual Visit. You will receive a video-enabled tablet, and the patient will also receive one.

GBMC supports Virtual Visits up to 30 minutes per session. Multiple Virtual Visits may be scheduled for each patient weekly.

IMPORTANT Visitor Policy Changes

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