Greetings,

The following practices are experiencing issues with their phone lines due to a service interruption with an outside vendor:

• GBMC Health Partners Eye Center at Joppa Road
• GBMC Health Partners at Jonestown
• GBMC Health Partners at Hunt Manor
• GBMC Health Partners at Hunt Valley
• GBMC Health Partners at Jarrettsville
• GBMC Health Partners at Owings Mills (Family Care and Internal Medicine)
• GBMC Health Partners at Padonia
• Dr. Caren Craig's office
• Ambulatory Testing Center
• The Sandra and Malcolm Berman Cancer Institute at Crossroads
• West Road Business Office

GBMC is working with the vendor to address the issue and apologizes for any inconvenience to our patients.

If you need to reach your medical provider, please use the MyChart patient portal at gbmc.org/mychart. MyChart can be used for secure messaging with a provider, prescription refills, accessing test results, and more!

If you have tried using MyChart and still have an urgent need, please call 443-849-8556 for assistance. If this is a true medical emergency, please dial 911.

GBMC will be sending out additional communications to keep you informed as we work to address the vendor's service disruption.

Yours in good health,
GBMC Health Partners

Keeping You Safe

Hospitals and medical offices are now permitted to see patients for all types of care, including elective surgery. We have been working hard to ensure that the hospital and physicians' practices are ready for you. We have redesigned the way we provide care with your safety in mind.

We will continue to offer telehealth video visits for anyone who prefers that option. However, we want to reassure you that we are taking the necessary steps to protect your safety when you need to come to the hospital, a primary care office, or one of our specialty practices.

Some of the measures GBMC Health Partners is taking to protect patients include:

• GBMC Health Partners is seeing patients in person and via telehealth video visits. Using video visits allows you to talk with your doctor without leaving home. This reduces the number of patients coming through the office and decreases the potential for inadvertent exposure of patients and staff to COVID-19. Thus, in-person visits can be done safely for those who need them. We encourage you to utilize MyChart for your telehealth needs, and you can also call your doctor if you need help. We are ready to assist you.
• Extensive cleaning of all work spaces and patient areas is performed between encounters and throughout the day.
• All patients, providers, and staff members attest to COVID related symptoms upon arrival and must wear masks (along with other appropriate personal protective equipment "PPE" if necessary).
• All patients are asked COVID-19 screening questions when they make their appointment and again when they arrive. Patients are given specific appointment times to limit the number of people in the offices at one time, and are kept in private exam rooms during their visits.
• To allow for safe distancing, our office hours may be adjusted during this time, and offices themselves have been rearranged. In certain locations, there may be physical barriers in place, and in some cases, family members may be asked to wait in their vehicles. One family member or friend may accompany a patient to the appointment.
• All surgical patients are tested for COVID-19 pre-operatively.
• COVID-19 positive patients and patients under investigation (PUIs) who require hospital admission are sequestered in the hospital. Outpatients who are COVID-19 positive or PUIs are encouraged to utilize telehealth video visits to determine whether in-person care is needed.

Please contact your care team if you have questions or need to schedule an appointment. We look forward to seeing you and helping to ensure your good health.