Serving as a formal means of involving patients and their families in organizational policy, practices and program decision-making.

Our Vision Statement: Patient Family Advisors, representing the collective voice of all patients and families, will collaborate with the GBMC HealthCare system to achieve its goal of providing the highest quality of care to every patient, every time. This partnership seeks to better understand the patient and family experience in an effort to prioritize and improve comprehensive and compassionate patient- and family-centered healthcare.

The goals of PFAC include:

• Fostering collaboration between patients, family members and GBMC HealthCare to identify, promote and ensure a focus on creating the ideal patient experience.
• Ensuring that care is both patient- and family-centered.
• Improving patient and family satisfaction.

The GBMC HealthCare PFAC is comprised of patients, family members, and staff representing Greater Baltimore Medical Center, Greater Baltimore Medical Associates, the Greater Baltimore Health Alliance and Gilchrist Services.

Patient Family Advisors (PFAs) are selected following a nomination and application/interview process. All PFAs are asked to share personal experiences, opinions and ideas in a constructive way to effectively improve the patient experience throughout the healthcare system.

Any GBMC, GBMA, GBHA or Gilchrist Services employee, as well as any member of the GBMC HealthCare medical staff, can nominate a patient or family member for consideration as a PFA. To submit a nomination, complete the form on the left.

For questions, please email pfac@gbmc.org.