Colleen assists the Administrative-Clinical Director with developing and implementing office practices that assure the best possible experience for our patients, hiring and training of front office staff, establishing objectives for the front office and evaluating performance. She also schedules office appointments and provides clerical support for the physicians and clinical staff.

Amanda is currently the Patient Accounts Coordinator for the Johns Hopkins Voice Center. Her duties include verifying insurance eligibility and obtaining authorizations and referrals for procedures. She is also responsible for verification of billing for the Voice Center doctors as well as the speech pathologists.

Terryn is currently the Lead Medical Assistant for the Milton J. Dance, Jr. Head and Neck Center. She has been a Medical Assistant for 8 years, and started her career at the University of Texas El Paso during her husband's deployment to Iraq. Her duties include direct patient care, obtaining vitals, updating medical history, assisting with office procedures, processing labs and results, medication refills, monitoring patient flow, as well as administrative support to physicians and office staff.

Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges.

Ewa worked for 8 year as a registered nurse in Poland. She joined John Hopkins Voice Center at GBMC in December, 2013 after receiving the Certified Clinical Medical Assistant credential from National Health Career Association. Ewa is responsible for escorting patients, obtaining vitals, updating electronic health record, sending reports, refilling medication requests, setting up instrumentation and procedure rooms.

Josita Peters joined The Milton J. Dance, Jr., Head & Neck Center in August of 2006. She started as an Insurance Specialist, then transferred over to Senior Medical Secretary. Josita's responsibilities are preparing the exam rooms for patients, setting up for different procedures, tracking SLP reports, sending reports to physicians, ordering supplies, obtaining vitals, and lab work.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Prepares and prints daily schedule and distributes to appropriate personal. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges. Participates in staff orientation and education.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Prepares and prints daily schedule and distributes to appropriate personal. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges

Provides front desk scheduling for the Milton J. Dance, Jr. Head and Neck Center and the Johns Hopkins Voice Center at GBMC. Responsible for registration, scheduling, and preparing all necessary information for patients appointments. Collects copays, processes/closes credit cards and records patient charges.

Krystal is currently a Medical Assistant for the Milton J. Dance, Jr. Head and Neck Center. She is a new medical assistant. After getting her certification in October 2018, she completed her internship at GBMC. Her duties include direct patient care, obtaining vitals, updating medical history, assisting with office procedures, processing labs and results, medication refills, monitoring patient flow, as well as administrative support to physicians and office staff.