Sabrina is 1 of only 2 Administrative Surgical Posting Specialists at GBMC. Her role is to support Surgical Oncology patients in their journeys from Diagnosis to Surgery Day and she has over 25 years of experience in doing so. She has a very warm and inviting smile and personality that others are drawn to. She loves the interactions with our patients and is always willing to offer a kind, encouraging word, a hug or a laugh to lift their spirits.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center with telephone support. Prepares and prints daily schedules and distributes to appropriate personnel. Reviews and verifies insurance information, referrals, and office notes in preparation for scheduled appointments. Collects co-pays, processes/closes credit card payments and records patient charges. Also provides support for complex check-out as backup.

Colleen assists the Administrative-Clinical Director with developing and implementing office practices that assure the best possible experience for our patients, hiring and training of front office staff, establishing objectives for the front office and evaluating performance. She also schedules office appointments and provides clerical support for the physicians and clinical staff.

Amanda is currently the Patient Accounts Coordinator for the Johns Hopkins Voice Center. Her duties include verifying insurance eligibility and obtaining authorizations and referrals for procedures. She is also responsible for verification of billing for the Voice Center doctors as well as the speech pathologists.

Terryn is currently the Lead Medical Assistant for the Milton J. Dance, Jr. Head and Neck Center. She has been a Medical Assistant for 8 years, and started her career at the University of Texas El Paso during her husband's deployment to Iraq. Her duties include direct patient care, obtaining vitals, updating medical history, assisting with office procedures, processing labs and results, medication refills, monitoring patient flow, as well as administrative support to physicians and office staff.

Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges.

Alycia Fletcher joined The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center in November 2019. She started as a Patient Services Assistant at Family Care Associates in January 2016, then transferred over to Senior Medical Secretary. Alycia’s responsibilities are providing front desk scheduling and telephone support for the Milton J. Dance, Jr. Head and Neck Center and the Johns Hopkins Voice Center at GBMC. Alycia is also responsible for registration, scheduling, and preparing all necessary information for patients appointments; Collecting co-pays, processes/closes credit cards and records patient charges. In addition to Pediatric scheduling.

Ewa worked for 8 year as a registered nurse in Poland. She joined John Hopkins Voice Center at GBMC in December, 2013 after receiving the Certified Clinical Medical Assistant credential from National Health Career Association. Ewa is responsible for escorting patients, obtaining vitals, updating electronic health record, sending reports, refilling medication requests, setting up instrumentation and procedure rooms.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center. She is responsible for scheduling pediatric patients as well. Responsibilities includes organization of daily appointments standard work flow. She reviews patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes credit card payments, and records patient charges. Ursula also verifies insurance eligibility and obtains prior authorizations for services. She also is responsible for verification of daily clinical billing at the center.

Josita Peters joined The Milton J. Dance, Jr., Head & Neck Center in August of 2006. She started as an Insurance Specialist, then transferred over to Senior Medical Secretary. Josita's responsibilities are preparing the exam rooms for patients, setting up for different procedures, tracking SLP reports, sending reports to physicians, ordering supplies, obtaining vitals, and lab work.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Prepares and prints daily schedule and distributes to appropriate personal. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges. Participates in staff orientation and education.

Monitors research studies being done at The Milton J. Dance Jr. Head and Neck Center at GBMC. Verifies that our center and study personnel are conducting research according to protocol and regulatory requirements to ensure protection and ethical treatment of our patients whom participate. Perform monitoring activities of studies; collecting accurate and verifiable data and documents. Facilitates and participates in the informed consent process and conducting research patient visits.

Provides front desk scheduling for the Milton J. Dance, Jr. Head and Neck Center and the Johns Hopkins Voice Center at GBMC. Responsible for registration, scheduling, and preparing all necessary information for patients appointments. Collects copays, processes/closes credit cards and records patient charges.

Provides secretarial support for the department. Schedules and coordinates new and follow up patient appointments for The Milton J. Dance, Jr. Head and Neck Center and The Johns Hopkins Voice Center with telephone support. Primary registration for The Johns Hopkins Voice Center. Prepares and prints daily schedule and distributes to appropriate personal. Review of patient billing sheets, referrals, and office notes in preparation for scheduled appointments daily. Collects co-pays, processes/closes credit card payments and records patient charges

Provides front desk scheduling for the Milton J. Dance, Jr. Head and Neck Center and the Johns Hopkins Voice Center at GBMC. Responsible for registration, scheduling, and preparing all necessary information for patients appointments. Collects copays, processes/closes credit cards and records patient charges.

Emily is the Assistant Practice Manager for the Milton J. Dance, Jr. Head & Neck Center.

Krystal is currently a Medical Assistant for the Milton J. Dance, Jr. Head and Neck Center. She is a new medical assistant. After getting her certification in October 2018, she completed her internship at GBMC. Her duties include direct patient care, obtaining vitals, updating medical history, assisting with office procedures, processing labs and results, medication refills, monitoring patient flow, as well as administrative support to physicians and office staff.