
Redesigning care, with your safety top of mind.
In response to the COVID-19 pandemic, GBMC Health Partners will continue to offer telehealth video visits for anyone who prefers that option. Please call your provider or login to MyChart to schedule an in-person or telehealth video visit today! If you have an existing appointment that you'd like to reschedule, please do so directly from your MyChart account.* Please expect delays as our staff endeavor to assist all patients with their needs and questions. Do not send multiple MyChart messages or walk in to GBMC Health Partners locations without an appointment. We understand that patients are eager for access to care, and we are doing everything possible to respond to each patient as quickly as possible.

Greetings,
The following practices are experiencing issues with their phone lines due to a service interruption with an outside vendor:
- GBMC Health Partners Eye Center at Joppa Road
- GBMC Health Partners at Jonestown
- GBMC Health Partners at Hunt Manor
- GBMC Health Partners at Hunt Valley
- GBMC Health Partners at Jarrettsville
- GBMC Health Partners at Owings Mills (Family Care and Internal Medicine)
- GBMC Health Partners at Padonia
- Dr. Caren Craig's office
- Ambulatory Testing Center
- The Sandra and Malcolm Berman Cancer Institute at Crossroads
- West Road Business Office
If you need to reach your medical provider, please use the MyChart patient portal at gbmc.org/mychart. MyChart can be used for secure messaging with a provider, prescription refills, accessing test results, and more!
If you have tried using MyChart and still have an urgent need, please call 443-849-8556 for assistance. If this is a true medical emergency, please dial 911.
GBMC will be sending out additional communications to keep you informed as we work to address the vendor's service disruption.
Yours in good health,
GBMC Health Partners

Keeping You Safe
Hospitals and medical offices are now permitted to see patients for all types of care, including elective surgery. We have been working hard to ensure that the hospital and physicians' practices are ready for you. We have redesigned the way we provide care with your safety in mind.We will continue to offer telehealth video visits for anyone who prefers that option. However, we want to reassure you that we are taking the necessary steps to protect your safety when you need to come to the hospital, a primary care office, or one of our specialty practices.
Some of the measures GBMC Health Partners is taking to protect patients include:
- GBMC Health Partners is seeing patients in person and via telehealth video visits. Using video visits allows you to talk with your doctor without leaving home. This reduces the number of patients coming through the office and decreases the potential for inadvertent exposure of patients and staff to COVID-19. Thus, in-person visits can be done safely for those who need them. We encourage you to utilize MyChart for your telehealth needs, and you can also call your doctor if you need help. We are ready to assist you.
- Extensive cleaning of all work spaces and patient areas is performed between encounters and throughout the day.
- All patients, providers, and staff members attest to COVID related symptoms upon arrival and must wear masks (along with other appropriate personal protective equipment "PPE" if necessary).
- All patients are asked COVID-19 screening questions when they make their appointment and again when they arrive. Patients are given specific appointment times to limit the number of people in the offices at one time, and are kept in private exam rooms during their visits.
- To allow for safe distancing, our office hours may be adjusted during this time, and offices themselves have been rearranged. In certain locations, there may be physical barriers in place, and in some cases, family members may be asked to wait in their vehicles. One family member or friend may accompany a patient to the appointment.
- All surgical patients are tested for COVID-19 pre-operatively.
- COVID-19 positive patients and patients under investigation (PUIs) who require hospital admission are sequestered in the hospital. Outpatients who are COVID-19 positive or PUIs are encouraged to utilize telehealth video visits to determine whether in-person care is needed.
Complete diagnostic and rehabilitative audiologic services
Audiologists provide patient-centered care with evidence-based prevention, identification, and diagnosis of hearing and other auditory disorders. Our audiologists provide patients and their families with innovative diagnostic and hearing evaluation options with personalized services to minimize the negative impact of these disorders, leading to improved outcomes and quality of life. We are privileged to have a state-of-the art facility with large audiometric suites, which are wheelchair accessible. Windows on the doors create an open feeling to reduce patient anxiety and claustrophobia.
Hearing conservation and education are important aspects of audiology. Whenever needed, custom hearing protection devices are dispensed and counseling regarding noise protection to prevent hearing loss is provided.
Our Team

Kimberly A. Bank, Au.D., FAAA, CCC/A
Senior Audiologist
Audiology

Kimberly A. Bank, Au.D., FAAA, CCC/A
Senior Audiologist
Audiology

Regina Presley, Au.D., FAAA, CCC/A
Director of Audiology
Audiology
Cochlear Implants

Regina Presley, Au.D., FAAA, CCC/A
Director of Audiology
Audiology
Cochlear Implants

Bridget Garrison, Au.D., CCC-A, FAAA
Cochlear Implant Audiologist
Audiology
Cochlear Implants

Bridget Garrison, Au.D., CCC-A, FAAA
Cochlear Implant Audiologist
Audiology
Cochlear Implants

Denise Zawitoski, AuD, CCC/A
Audiology

Denise Zawitoski, AuD, CCC/A
Audiology

Meredith Kruzits, Au.D., CCC-A, F-AAA
Cochlear Implant Audiologist
Audiology
Cochlear Implants
Meredith Kruzits, Au.D., CCC-A, F-AAA
Dr. Kruzits received her Bachelor of Arts degree in Hearing and Speech Sciences at University of Maryland, College Park and her Doctorate of Audiology from Towson University. She completed her fellowship at the Presbyterian Board of Governors Cochlear Implant Center of Excellence at GBMC and ENT and Allergy Specialists in the Greater Philadelphia area. Dr. Kruzits has co-authored and published articles examining hearing loss as a public health issue in the Hearing Review. Dr. Kruzits is a fellow of the American Academy of Audiology.
Our Services
- Comprehensive hearing evaluations for all ages
- Tympanometry
- Acoustic reflex test
- Otoacoustic emissions (OAE) test
- Auditory brainstem response (ABR) evaluation
- Videonystagmography (VNG)
- Newborn hearing screening
- Surgical and Rehabilitation services for Cleft Lip and Palate conditions
- Hearing Aid Dispensing
- Hearing Aid Repairs/Re-Programming
- Real ear measurement

Listen Up: Earbud Safety
Hearing loss is often associated with seniors, but because of the omnipresent little white earbuds in schools, offices, buses and on children in the car or at home, it's becoming a serious issue for young people as well.
Read MoreOur Treatments
Hearing Aid Options:
MONAURAL VS. BINAURAL: Should I wear one hearing aid or two? Whenever hearing levels are the same between ears, we will always recommend that the patient wear two hearing aids. There is a substantial amount of research, which suggests that the brain is meant to hear in a "balanced" fashion with equal input from both ears. Occasionally, there are cases of asymmetric hearing levels (hearing levels which are different between ears) in which we might not recommend two hearing aids.STYLE OPTIONS: Which style is best for me? Hearing aids come in a variety of sizes and styles. Some are custom products that fit completely in the ear while others hook over the back of the ear. The degree and configuration of your hearing loss will often dictate which style is most appropriate for you. However, other factors including dexterity issues and cosmetics are also considered when selecting the most appropriate style.
TECHNOLOGY OPTIONS: The majority of hearing aids dispensed today are digital products. However, you will still have the option of selecting a "technology-level" when ordering hearing aids. Hearing aid technology ranges from "economy" to "ultimate." Within this range, features are either added or subtracted. For instance, higher end products have additional features to accommodate more complex listening environments. Patients are encouraged to consider their lifestyle and budget when making decisions regarding technology levels.
Implantable Options:
BAHA: The BAHA system is a surgically-placed device with external attachment that picks up sounds and transfers the signal directly to the inner ear (cochlea). This is an alternative to traditional hearing aids for patients who have complete hearing loss/deafness in one ear or for patients with conductive or mixed hearing loss that cannot be managed medically.COCHLEAR IMPLANTS: Cochlear implants are surgically-placed device with external components that picks up sounds and transfers the signal directly to the auditory nerve. This option is reserved for patients with severe to profound hearing loss who receive limited benefit from hearing aids.
Your First Appointment
- Driver's license or picture identification
- Health insurance card(s)
- Physician's referral
- Records supplied to you by your referring or primary care physician
- Co-pay
- Patient Registration Form
- Authorization for Release of Protected Health Information to a Spokesperson
- Permissions / Acknowledgements
- Faculty Financial Policy
- Patient History
Please arrive to the department 30 minutes prior to your scheduled appointment time. You will be required to sign in at the front desk. An available front office associate will assist you through the registration process, which includes verifying your completed forms, copying your health insurance and identification cards, and collecting your co-pay. Once the registration process has been completed, you will be on your way to better hearing health.
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