A Message of Greater Understanding

Dear Team,

Recently, I had the opportunity to participate in Vision GBMC, an evening that brought our refreshed mission, vision, values and strategic direction to life through the stories of the people we serve.

Our mission is both simple and powerful: At every stage of life, we provide the care that we would want for our loved ones. Our vision challenges us to become an even more highly coordinated system of care—one that patients and families can trust to deliver the highest quality of life for all. Supporting that work are five strategic pillars: Quality, Safety & Clinical Excellence; Frictionless Access; Earned Loyalty; Smart Growth; and Operational Excellence.

What stayed with me most from the evening were the stories. We heard about patients and families whose experiences demonstrate what Care Built Around You really means. We heard how listening can change the course of someone’s care. Dedric Battle’s story was especially moving. His team did not simply ask whether he met criteria for a procedure; they asked what he was trying to get back to in his life and what it would take to help him get there. That required a coordinated team and a plan built around him.

As nurses, we live this mission every day. We are often the people who notice the subtle change, hear the concern that has not yet been voiced, help a family understand what comes next, and connect the many pieces of a patient’s care. During Vision GBMC, I shared that quality and safety are never abstract for nurses—they happen one patient at a time. That is where trust is built.

In this issue, you will see several examples of our refreshed direction already taking shape—from bringing hospice directly to a patient’s hospital bedside when a transfer would create unnecessary burden, to highly individualized wound care that begins by listening to the person in front of us.

These are not simply new programs or services. They are examples of our mission in action: reducing barriers, coordinating care, and making sure that through every stage of life, each patient receives the kind of care we would want for someone we love.

Thank you for the role you play in making that promise real every day.

Sincerely,

Angela "Angie" Feurer, DNP, RN, NEA-BC 
Chief Nursing Officer
GBMC