Telehealth Visits On-Demand

GBMC Health Partners is introducing a new way to deliver the care you need when you need it. Established primary care patients of most practices* are now able to access same-day telehealth visits on demand, seven days a week, no appointment needed. *This service is not currently available to patients of GBMC Health Partners – Jonestown. 

How It Works

• Log in to your MyChart account between 11:30 a.m. and 1:30 p.m. any day of the week and join the virtual queue. You’ll be seen in the order you sign in, and you’ll receive an estimated wait time.
• Patients must be 14 years or older; pediatric patients must be present with their parent or guardian.

What to Expect

• Telehealth Visits on Demand are about 10 minutes long.
• They’re designed for same-day concerns like cold or flu symptoms, a rash, a minor injury, or a change in an existing condition that needs prompt attention.
• A GBMC Health Partners provider* will evaluate your concern and can prescribe medication, order lab work, or arrange a follow-up if needed. There are limitations to what can be evaluated virtually. If the provider determines that an in-person exam is necessary, they will help you arrange one. *Please note: the caregiver you see may not be your regular provider.

A Few More Things to Know

As an established patient of GBMC Health Partners Primary Care, you qualify to use this service.

• The virtual queue is open daily, 11:30 a.m. – 1:30 p.m.
• You need to be logged in to MyChart to access the virtual queue.
• You must be physically located in Maryland at the time of your visit.
• If the queue reaches capacity, you may be asked to try again the next day or call your practice to arrange care.
• Billed like a standard office visit — contact your insurance for cost details.

Thank you for choosing GBMC Health Partners for your care. We’re always looking for ways to make it easier to be seen when it matters most.