Billing & Financial Support

The Patient Financial Services Department handles pre-registration for scheduled procedures, insurance verification, billing and follow up for all patient insurance plans, patient payment plans, financial assistance and help with applications for government funded programs. We are staffed with representatives who are dedicated to assisting patients with any questions or concerns regarding hospital billing and Financial Assistance. Screening for our Financial Assistance Program is available for all persons receiving services at GBMC. Financial Assistance Program Applications and Brochures:

Phone Options

Main telephone number: 443-849-2450
Toll free telephone number: 800-626-7766
Customer Service Representatives are available Mon-Fri: 8:00AM - 5:00PM
Insurance Representatives are available Mon-Fri: 8:00AM - 4:30PM

Our telephone options are:
Press 1 to discuss a bill
Press 2 to speak to a Medicare Representative
Press 3 to speak to a Blue Cross Representative
Press 4 to speak to a Commercial or HMO Representative
Press 0 to speak with an attendant

Mailing Options

Address For Mailing Financial Assistance Applications:
GBMC Patient Financial Services
100 West Road
Suite 500
Towson, MD 21204

Billing payments:
GREATER BALTIMORE MEDICAL CENTER
PO BOX 418015
Boston, MA 02241-8015

Frequently Asked Questions

What can I do if I can't afford to pay my co-payments, deductibles, or bills?
GBMC offers several programs to assist patients who are experiencing difficulty paying their hospital bills. GBMC's Patient Financial Services Department is available to assist patients that do not carry medical insurance or face significant co-pay and/or deductible charges that may be challenging to manage, due to personal hardship or financial distress. Please call (443) 849-2450 and press 1.

Where can I obtain information about GBMC's Financial Assistance Program?
You can print an application and a brochure or you may obtain an application/brochure from any of GBMC's registration areas, GBMC owned physician offices, or by calling (443) 849-2450, press 1.

How can I find out if I qualify for Medical Assistance or other government funded programs?
Please call one of our representatives at (443) 849-2450, press 1. We can screen you to see if you may meet eligibility requirements for one of the government funded programs. If you appear to meet one or more of the eligibility requirements, we can assist you with the application process.

I would rather make monthly payments. Can I set up a payment plan? Will I have to pay interest or finance charges?
Please call one of our representatives at (443) 849-4451, press 1. You will receive an invoice each month for the agreed upon monthly payment amount. We do not charge interest or finance charges under agreed upon payment terms.

What if I opt for a payment plan and then I run into financial difficulties?
If at anytime your financial situation changes, contact us and we can establish new payment terms or we can send you an application for Financial Assistance to see if we can help you with the remaining balance(s).

I have questions about the charges on my bill. Who can answer my questions?
One of our representatives will be happy to assist you with your question(s). If your question(s) require review by a clinical staff member, our representative will forward your question(s) to the appropriate clinical person for review. Your account(s) will be placed on hold until we get back to you with answers to your question(s).

I believe my insurance carrier should have paid more of my bill(s). Can I place my account on hold while I am appealing my insurance carrier's decision?
Please call one of our representatives at (443) 849-2450, press 1, and let the representative know why you are appealing your insurance decision and an expected response time. We will be happy to note your account(s) to allow you time to get a response from your insurance carrier.

Why am I receiving multiple bills from different providers after my visit to GBMC?
Please be aware that each time you receive services from the hospital you may receive bills from any of the professional service providers involved in your care. Please refer to the back of your GBMC invoice for a list of professional service providers.

What is the $25 Patient Convenience Charge on my inpatient bill?
The $25 charge is for the use of the television and telephone during your inpatient hospital stay.

What method of payments does GBMC accept?
GBMC accepts cash, personal checks, traveler's checks, money orders and the following credit cards (Mastercard, Discover, Visa and American Express).

I need to receive medical treatment and I do not have a physician. Can you help me?
Please call GBMC's Physician Referral Line at (443) 849-GBMC (4262) to obtain a physician name and telephone number. Once you have contacted a physician who is able to provide the needed service(s), call us and we can screen you for financial assistance or payment options.

Can I pay my hospital bill(s) on line?
Yes! Login into your MyChart at GBMC account and easily pay your bill from there.

Recent Stories
|
Facebook Live
|
In the Media