This booklet contains information about your rights to make healthcare decisions in Maryland. It also includes GBMC's Patients Bill of Rights. Please read it carefully.
Notice of Privacy Practices (NOPP)
This booklet contains information about your right to have your health information protected and how your health information is allowed to be used by GBMC. Please read it carefully.
Privacy Officer c/o Compliance Dept.
Greater Baltimore Medical Center
6701 N. Charles Street
Towson, MD 21204
At Greater Baltimore Medical Center, we strive to deliver the best possible care for our patients. If you have any concerns about your stay, we encourage you to speak directly with your nurse, your doctor and/or a manager. To contact a specific unit or department view our full directory
or call our main number at 443-849-2000. You can also share your concerns with one of our staff in the Quality and Patient Safety Department at extension 2960, who will work with the clinical team or department manager to resolve your concerns. You may also complete this online form
to communicate with the quality/patient safety department. We appreciate the opportunity to resolve concerns and learn about ways we can improve our services.
You may also request a review by the following organizations:
Office of Health Care Quality, Hospital & HMO QA Unit
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
410-402-8016 or toll free 1-877-402-8218
Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
toll free 1-800-994-6610
Notice of Non-Discrimination
The services and facilities of GBMC HealthCare are operated on a nondiscriminatory basis. They are subject to the provisions of the Title VI of the 1964 Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975 and Hill Burton Act.
The Greater Baltimore Medical Center (GBMC) complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, sex, race, color, national origin, religion, sexual orientation, gender identity or expression, or disabilities. GBMC does not exclude people or treat them differently because of age, gender, sex, race, color, national origin, religion, sexual orientation, gender identity or expression, or disabilities. Click here for more information in English and other languages.
Health Information Exchange
The Health Information Exchange allows health care professionals and patients to appropriately access and securely share a patient’s vital medical information electronically. There are many health care delivery scenarios driving the technology behind the different forms of health information exchange available today.
Sharing updated, electronic patient information with other providers enables you to:
Access and confidentially share patients’ vital medical history, no matter where your patients are receiving care—specialists’ offices, labs or emergency rooms
Provide safer, more effective care tailored to your patients’ unique medical needs