Your Voice, Five Minutes, and One Very Real Email

One of the things I have learned about GBMC HealthCare is that our people pay attention.

Case in point: some team members saw the Workday Peakon Employee Voice Pulse Survey email, raised an eyebrow, and reported it as phishing.

Honestly, I respect it. In healthcare, a healthy dose of suspicion about unexpected emails is a good thing. Somewhere, our IT team probably shed a proud tear.

But in this case, the email is real.

If you receive an email from Workday PeakonEmployeeVoice at app@peakon.com with the subject line “Reminder-Complete the GBMC HealthCare Employee Engagement & Culture of Safety Pulse Survey,” it is safe to open and complete.

The Employee Engagement and Culture of Safety Pulse Survey is open now through May 17. It is only 10 questions and should take about five minutes.

This survey is a touchpoint between our last full engagement survey and the next one. We heard a lot from you in the last survey, including 648 pages of comments.  

Your feedback helped shape where we have focused our energy. We have worked to improve communication by reducing systemwide email volume, adding clearer message categories, and asking leaders to strengthen department-level communication plans. We launched our executive leadership pledge, centered on quality and safety, listening with intention, transparency, trust, accountability, and making GBMC HealthCare a great place to work.

We have increased visibility and transparency from the executive team through town halls, rounding, snack carts, blogs, and more direct conversations. We implemented visitor management on the hospital campus as part of our ongoing work to strengthen safety for staff, patients, and visitors. We added a new benefit option during open enrollment. We also initiated a parking task force because, as many of you have told us, parking affects the start and end of the workday in very real ways.

Are all of these efforts perfect? No. Are they finished? Absolutely not.

But they are steps. And the only way we know whether those steps are making a difference is by asking you.

That is what this pulse survey is about. Not checking a box. Not collecting data for the sake of collecting data. Not asking for praise. We are asking: Have we moved the needle? What is working better? Where are we still missing the mark? What needs continued focus?

I know surveys can feel like “one more thing.” But five minutes of honest feedback can help us make better decisions for all of GBMC HealthCare.

So, please complete the survey when you receive the email or reminder from Workday Peakon.

Your voice matters. We are listening. And more importantly, we are trying to act on what we hear.

Employee Spotlight

Amy Hewat, LCSW-C, CDP

Dementia Care Program Manager

Gilchrist - GUIDE Program, Geriatric Medical Care

How long have you been at GBMC HealthCare?

7 years

What is one key way you support a zero harm/safety culture?

Working in a home-based care environment, I support safety culture by identifying patient and care partner-related risks through home safety assessments. I work with a care team of internal and external stakeholders to help the family access resources like medical equipment or grab bar installation, preventing injury or harm before it happens.

What is the most rewarding part of your job?

The most rewarding part of my work is witnessing the relief care partners feel when they know they are not alone. Through the GUIDE program, that support might look like being heard and supported, being connected to a helpful resource, or using in‑home respite to care for their own well‑being. Knowing this support improves their quality of life—and the care of their loved one—is deeply fulfilling.

What's one unique thing we'd be surprised to learn about you?

I had the privilege of living in Mongolia for a few months, where I studied the Mongolian language and culture and learned how to milk a yak and ride a reindeer.