Podcasts
Practical, compassionate guidance from GBMC clinicians for every stage of life.
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Town Halls Are Just One Way We Stay Connected
A few weeks ago, we held our latest systemwide Town Hall. Across the two virtual sessions, 509 people joi...
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Lost by a Hair, Won by a Gesture
I hope everyone had a wonderful Fourth of July weekend and managed to stay cool."Hot" didn't really cover...
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Taking Leadership Above the Line
We rarely stop in healthcare. But a few weeks ago, we did, and it may have been one of the most important...
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Pausing for Bob’s 150th Treatment
A few weeks ago, I had the privilege of helping mark a milestone that was both inspiring and humbling.Bob...
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Caring Beyond Our Walls
Around here, we talk a lot about treating every person the way we would want our own loved ones treated. ...
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Creating a Culture Where Everyone Belongs
Last month, many of you took the time to complete our Employee Voice Pulse Survey, which was a brief chec...
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A Birthday Party and a Lesson in Compassion
One of the concepts I've written about before is unreasonable hospitality: The idea that we shouldn't sim...
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What I Learned Behind the Registers
The Spring Nearly New Sale reminded me that some traditions become traditions for a reason.Back in the fa...
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After the Celebrations, the Gratitude Remains
Last week, we wrapped up Hospital Week and Nurses Week across GBMC HealthCare, and I hope many of you had...
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Your Voice, Five Minutes, and One Very Real Email
One of the things I have learned about GBMC HealthCare is that our people pay attention.Case in point: so...
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Paying Attention to Our Health — and Our Health Benefits
I recently learned that “aura” is the new word for cool. “Aura” and “Oura” sound the same—u...
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Parking, Personalities, and Priorities
Few things can change the tone of your day faster than parking, especially when you’re trying to get to...
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Who Packed the Towels? And Other Communication Challenges
I’m writing this while away with my family at the beach, and I’ve been reminded of something: communi...
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Join Me at Walk A Mile!
This Friday, April 17, I’ll be taking part in my first-ever Walk A Mile in Their Shoes at GBMC. My fami...
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What Delores Taught Me
Over the past few months, I asked each member of our executive team to spend time shadowing an area of GB...
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A Meaningful Doctors’ Day and Our First Physician of the Year Winners
On Monday night, I had the pleasure of attending GBMC HealthCare’s Doctors’ Day and Speed Networking ...
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What We Heard from Our February 26 Town Halls
My kids are pretty good at calling me out.If I’m checking my phone when I should be more present, they...
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March Is About More Than Brackets...
March is known for a few things... busted brackets, bold Cinderella picks, and, at least in my house, ple...
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The Time I Made a Mistake...
Every now and then, something happens that creates a vivid memory. The kind you can replay years later, w...
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Not Too Long, Not Too Short: Getting Hospital Stays “Just Right”
I have a little problem—everywhere I go, I tend to see similarities and parallels to the work we are do...
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Compassion in Action: The Heart of Our Compassionate Caregiver Awards
There’s a quote I find myself coming back to often because it’s simple, it’s true, and it applies t...
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Safety at GBMC: Listening, Learning, and Taking the Next Step Together
Fair warning—this is a long message, but one of the most important messages I have had the privilege to...
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Just Stopping By... with snacks!
Thursday, something pretty simple happened at the hospital… and it made me smile all day.A snack cart m...
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When “Sent” Doesn’t Mean “Received"
I’ve always been struck by a line from George Bernard Shaw: “The single biggest problem in communicat...
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